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Hi.

I would like to thank you for the prompt installation of the Generac Generator one year ago this past January. Since that time we have endured, with ease, several power outages including four consecutive days during an ice storm in April, 2016. It was so nice to only wait a few seconds before the power returned and have everything running normally.

I would highly recommend your company and generator to anyone.

Lorne P, February 2017


Hi Derek, Lana, Vicky and all of the Deker Electric Team

Thank you so much for sending the lovely card and gift in the mail for Jay and I. We are so flattered that you would do that and appreciate your generosity very much. We love supporting local businesses and being a part of this community!

Katie and Jay M. (August 2016)


Thank you for the certificate, Lana. I have to compliment you on your employees. My wife said that the crew working at house yesterday were hard working and very polite, and I was impressed when I got home. I found the job site to be clean and organized, and I found Nick to be very knowledgeable as he showed me around the generator. And I thought he was very professional and polite.

Scott W. (JUne 2016)


Hi Lana:
Just a note to say all is well!  The generator apparently got a workout while we were away. The power was off and the Generac performed beautifully.  My neighbour checked the house and said all was ok!  It is a relief to know all is safe while on a trip.  The weather was wonderful in Cuba being an average of 30 degrees each day.  What a horrible surprise we got when we arrived home yesterday morning early!  Thank The Lord for great neighbours who blew snow out of the driveway and shovelled a path otherwise we would have had to wade snow up to our knees.  Good to be home though. The generator just did it's weekly run through and it is so quiet compared to our old one.   Just want to thank you again for the great service.
Wayne S. (April 2016)


Hi Lana :
… what pleasure it was. We are so happy to have met <your team members> and are over the moon with our new Generac.  We can now go away and have no worries.  I got to spend a lot of time with John and sure think he is very special.  You can rest assured we will be bragging about the wonderful customer service provided by you and your team.  Is it ok if I recommend your services to others.  I already have as a matter of fact.  
Again I thank you for all your teams help with this matter.  
Will keep in touch!  John said to call in the fall and he will service the generator.  

Forever thankful!
Wayne and Susan S (March 2016)


Hi Lana – sorry I couldn’t get back to you – by the time I got home the power was back on.  We’ve had 2 power failures in the past 10 days and the Generac has performed beautifully.  The first time was for 18 hours – it went off at 9pm and came back on the next day around 4pm.  Jeff’s place was rented and they had a 5 month old baby – they were ok with the power failure as long as they could heat the baby’s bottle!!!!  So thank you for saving our bacon! 

And thanks for getting in touch with us – it’s so nice to work with a company (and friends) who care.  You are the best.

Kathy September, 2014



Well, that was one big power outage, hope everyone is fine - good to have things back to normal - next will be cleaning up all the trees and branches of course......we did quite well over the period ( don't mean to brag) with our generator. It ran non-stop for 72 hours this time. We've had it fill in for about 100 hours since we got it about 1 1/2 years ago- that includes 2 major power failures. ( they do get maintenance servicing - oil etc...) It runs off our propane tank.
There has been 'chatter' that you might be interested in a generator for 'next time'.....let me recommend Deker Electric at (905) 702-0515.
They are efficient, trustworthy, honest, and local. They service what they sell which is the Generac brand.

Ours powers up everything but stove, microwave and water heater ( and some other power sources in one part of the house).....but it runs fridge/freezer, furnace, lights, pump, sump etc.....all vital during a power failure. They install a separate box for circuitry in the basement and the generator starts up about 5 seconds after hydro is off....so you don't have to be there to start it etc.

We cannot hear the generator run when we are in the bedroom - the generator is at the back of the deck....

Mike S., June, 2014


Just wanted to send you quick e-mail to tell you both how happy we are with our new "Generac 45Kw whole home generator and your amazing follow up on everthing. First off, the fact that your company understated and over-performed means everything to me. You got the generator in long b-4 you quoted and eeryone was on top of every aspect of its install goes miles to prove your corporate integrity. You further had the best price for the product out of 3 quotes. Derek and his crew clearly know what they are doing when it comes to this product. During it's "maiden" start up your employee told me about his training on this product specifically...impressive! Again, thanks the wine "what companies still do that?" made be believe I made the right choice with Deker Electric as my electricians for my home.

Mark & Susan T., Nov, 2013


We are very glad to inform you of this highly complimentary letter from one of your customers. It was refreshing to read their favourable comments, as the good majority of our mail usually deals with complaints.
We have advised the customer that we would forward their report of a positive experience to you.
Congratulations!...and thank you for using the services of your BBB

Sincerely,

Debbie E.
Consumer Consultant, Better Business Bureau

I'm not normally one to provide feedback (positive or negative) for any service, however, I think it's need for Deker. I recently had a quote from Deker Electric regarding the electrical portion for my basement. Derek stopped by and gave me a quote and walked throug everything providing me with recommendations and listening to our families needs. After having several quotes, I decided to go with Deker as I had used Deker in the past for smaller projects and never had any issues. The last two days Deker attended and installed all the wiring. David was one of the installers and was a very nice guy that provided excellent customer service. David walked us through the job and would often ask to ensure it was what we wanted as a customer. David and his colleagues were very professional, knowledgeable and punctual and would go above and beyond to ensure the job was completed and exceeded our expectations. Throughout the entire process my wife and I have been very pleased with everything Deker did for us. The customern service provided from the receptionists when I first called to arrange a quote, to the employees who completed the project has been amazing. We were told the job would completed in 2 days and it was. I would recommend Deker to anyone looking for any electrical work. I trust and feel very confident in the work they do.

Craig O., January, 2014


Just wanted to let you, Derek and all the guys involved in the installation of our generator last summer that it worked flawlessly for the 60 hrs.  that our power was out last week during the ice storm. My wife and I have bragged a lot about it to family and friends about its solid reliability and excellent installation. You may even get a few inquiries from some of them.
So, thanks again for your great work and best of the season to all of you there.
Regards,
Vince M. December 2013


My family and I wanted a Generac to keep our house up and running in the event of a power outage. We had other quotes and options but we went with Deker and were very pleased with the services we received. For one thing, Deker was the most reasonable quote we received which included all costs involved in obtaining a Generac. Other companies would only do part of the job and we were then required to pay other companies additional funds to complete the Generac installation. Deker Electric, however,  came to us with one price estimate which included all products and services needed to get our Generac up and running which my family greatly appreciated.

All of the people who came to the house were very friendly and professional. When we wanted an adjustment made to the work already done, it was not an issue for them to come back out and change it to how we wanted.

This was a large investment for my family to make, but we were very happy with the decision we made and Deker's people were knowledgable, efficient and professional. I would highly recommend them to anyone looking to invest in a Generac.
Jack and Nancy M. December 2013


Just a quick note to compliment you on what a terrific telephone presence you project.  I am going to be needing some additional work and had to call again yesterday to schedule an estimate.  It was already after 4 on a Friday night, but you would’ve thought I was speaking to someone who was as pleasant as you could be at 9 am after having their second cup of coffee.  I assume you know you are lucky to have folks like that, but it certainly makes me want to have your outfit doing work around here whenever need be.
MCAHNY!
Paul G. December, 2013


I want to take a moment and thank you so very much for the outstanding work performance of the young men you sent to install the Generac system at my home. The professional and courteous attitude with attention to detail and careful installation performed by Nick Opper and the other men in his team is exemplary. Each of the men has worked diligently but more important in a very demanding way to provide complete attention to every aspect of the installation. Nick has paid careful attention to every detail of safe and professional application of his skills.
Today the physical work was demanding and each person worked in the team to perform a difficult task. The Propane tank installation was in a difficult location and would not have been possible if not for their hard and persistent labour. I and pleased to thank each one for their patience and perseverance in getting the work done.
The staff in your office are the most pleasant that I have had the pleasure to talk with, and the organization of the schedules was thorough and to the task. Everyone there in your company is to be commended with sincere appreciation and genuine gratitude, as this has become a somewhat challenging job site even though it is a residential contract.
Once again thank you very much, and I look forward to talking soon upon work completion.
Dino P. November 2013


Paul & I would just like to say thank you for the Tim Hortons card that was left on our back deck. You didn't need to do that. Any time we can help a business out, we are more than happy to.
We would have said thank you to Derek and Nick ourselves when we found it, but they looked very busy.
I'd also like to take this opportunity to apologize if I was a b*tch when our generator was put in. What should have been a very straight forward job, became a very big hassle.
Again, thank you for everything that you have done.
Shelley & Paul October 2013


Well I was in a real mess this a.m.  Thought maybe a handyman could handle putting up a light fixture and I was wrong.  Called your company and a very nice lady Vicky sent Brad to my rescue.  Brad was very professional, polite and very considerate of my home and belongings.  He did a wonderful job at putting up my dining room light fixture and my kitchen light fixture. I would not hesitate to recommend Deker Electric and Brad to myfamily, friends and neighbours.  Thank you Brad for your fantastic work.
Dianne June 2013


Thanks for again sending us Nick. He did an excellent installation of our dining room chandelier on May 14th.2013. His polite and helpful manner were appreciated. His work and skill during the installation was a testament to his expertise and professionalism. Thanks Nick.
W. Thompson May, 2013


Hi Just wanted to drop a note to say thank you once again Deker. The work that was done at my home on July 12th, was handled professionally, courteous and very respectful of my home. Great job as always and will recommend Deker to family and friends. Thanks again. Enjoy the Summer!
Laura July 2013


I recently had Deker Electric in to re-wire my kitchen during remodelling. They showed when promised and went about their work quickly and efficiently, and even answered questions with a smile. The job was done on-time and on-budget - they even cleaned up after themselves. I have no qualms about recommending the Deker crew to anyone! Thanks, guys, for a job well-done!
Kevin P., Milton August, 2013

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